Privacy Policy

Loop Mobility Pty Ltd  is committed to protecting the privacy and security of your personal information. Please read this Privacy Policy carefully to understand how, where, and why we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

PURPOSE

This Policy explains how we collect, use, disclose, and manage your personal information when you visit or interact with our Australian website or digital platforms.

APPLICABILITY

This Policy applies to all individuals who visit our website or communicate with us through email, text, or other electronic means in relation to our services.

PERSONAL INFORMATION WE MAY COLLECT

We may collect the following types of personal information:

  • First name and last name

  • Email address

  • Mobile/phone number

  • Country and postcode

  • Job title

  • Social media profile information

  • Preferences and interests

We may also collect website usage and analytics data, including:

  • IP address

  • Device and browser identifiers

  • Referring and exit URLs

  • On-site behaviours and analytics

  • Cookies and tracking data

  • Mobile device ID or MAC address

Some of this information is provided directly by you (e.g., via web forms), while other data is collected automatically or from trusted analytics partners.

HOW WE COLLECT YOUR INFORMATION

Information may be collected through:

  • Cookies

  • Web logs

  • Surveys

  • Online forms

  • Newsletter sign-ups

  • Event/activity registrations

  • Information request submissions

COOKIES

Our website uses “cookies” to help improve your browsing experience and analyse website traffic. Cookies do not grant us access to your computer.

You can accept cookies through our banner or manage them via your browser settings at any time. More details are available in our Cookie Notice.

LEGAL BASIS FOR HANDLING PERSONAL INFORMATION

We handle personal information for purposes such as marketing, communication, website improvement, and service delivery. Under the APPs, we may collect and use your personal information where:

  • You have provided consent (e.g., cookie acceptance, subscriptions)

  • The information is reasonably necessary for our business activities

  • Collection is required for communication, sales, customer support, or service delivery

HOW WE USE PERSONAL INFORMATION

We may use your information for:

  • Communication

  • Advertising and marketing activities

  • Activity tracking and user analytics

  • Website optimisation

  • Sharing service-related information

DISCLOSURE AND OVERSEAS TRANSFERS

Loop Mobility Pty Ltd may share or transfer your personal information to:

  • Servers or affiliated group entities located outside Australia

  • Trusted third-party service providers

  • Analytics partners such as Google Analytics

When information is transferred outside Australia, we take reasonable steps to ensure recipients comply with privacy standards comparable to the Australian Privacy Principles, including appropriate contractual safeguards where required.

CHILDREN’S PRIVACY

Our services are not intended for users under 16. We do not knowingly collect personal information from children under 16. If we learn that information has been collected without verified parental consent, we will delete it.

If you believe we may have collected information from a child under 16, please contact us at connect@loopmobility.com (or your preferred email).

SECURITY OF YOUR INFORMATION

We maintain reasonable physical, electronic, and administrative safeguards to protect your information from unauthorised access, misuse, alteration, or loss. Third parties processing data on our behalf must also meet comparable security requirements.

CHANGES TO THIS POLICY

We may revise this Policy periodically. When significant updates occur, we will notify you via email or a prominent notice on our website. Continued use of our website after changes constitutes acceptance of the updated Policy.

YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAW

Under the Australian Privacy Act and APPs, you have the right to:

  • Request access to your personal information

  • Request correction of your information

  • Request deletion (where applicable)

  • Withdraw consent (where applicable)

  • Learn how your information is collected, used, and disclosed

  • Lodge a privacy complaint

To exercise your rights or ask questions regarding this Policy, please contact us at:

Email: connect@loopmobility.com

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